Returns & Exchanges

Our Policy
Due to the hygienic nature of hair extensions, we're unable to accept returns on any bundles, closures, frontals, or wigs that have been worn, washed, cut, coloured, or removed from their original packaging.

Eligible Returns

• Items must be unworn, unwashed, and returned in their original packaging with tags attached
• Returns must be requested within 7 days of delivery
• Proof of purchase is required

Faulty or Incorrect Items
If you receive a faulty or incorrect item, contact us within 48 hours of delivery with photos of the issue, and we'll arrange a replacement or refund at no cost to you.

How to Start a Return
Email [your support email] with your order number and reason for return. Once approved, we'll send return instructions.

Refunds
Approved refunds are processed within 5–7 business days of us receiving the returned item, back to your original payment method.